Happiness Guaranteed!

Up to 60 days to return if you're not entirely happy with your purchase

We want you to be happy with your Kivo device. If you're not and would like to return your device, here are your options:

Panels (Vital, Elite, Pro)

• You have up to 60 days to return your panel
• If you return your Panel within 7 calendar days this is free
• If you return your Panel within 30 calendar days there is a $50+10% restocking fee
• If you return your Panel within 60 calendar days there is a $50+20% restocking fee

Mini 

• You have up to 30 days to return your Mini
• If you return your Mini within 7 calendar days this is free
• If you return your Mini within 30 calendar days there is a $25+10% restocking fee
  

Face, Face + Neck

• For hygienic reasons, Face and Face + Neck mask combinations cannot be returned if they are used or the box has been opened. If they have not been used, then you can return your mask within 7 days for a refund.

Accessories

• You have up to 10 days to return any accessories

All products returned must be as in new condition, with all of the original packaging in undamaged condition, all user guides, accessories (such as googles or door hangs), and anything else you received as part of your purchase (including any bundle or free items) must be returned in one shipment. It must be securely repackaged in suitable packing and returned at your expense - if you choose to not purchase insurance, you are responsible for the item until it is signed for at our returns location.

If an item is deemed to be unsuitable for resale, which is at our discretion, you have the option of either having the item returned to you at your expense, or receiving a 50% credit against your next purchase.

Any products purchased on special order, i.e. those not carried as regular stock items, which will be noted on your invoice - cannot be returned.