Kivo Warranty Policies

All Kivo products are built to last and built well. Most of our products will perform flawlessly for many years.

In the extremely unlikely event that there is an issue with your Kivo product, unless otherwise noted on the product, the following warranties applies

Kivo VITAL series of Panels

• TWO year warranty

Kivo ELITE series of Panels

• THREE year warranty

Kivo PRO series of Panels

• THREE year warranty

Kivo MASK / MASK & NECK

• ONE year warranty

Kivo Accessories

• ONE year warranty
  

Open Box, Ex-Demo, Clearance, for Free Products (included as part of a promotion with other products)

• 30 day warranty unless noted that it is sold AS-IS

How to claim

In the event of an issue with your Kivo product, making a claim is easy. Contact our support team detailing the issue, your receipt number, and your product serial number. We'll do all we can to assist, and if we determine that you need to return your product, obtain a RETURNS NUMBER, and then ship your product back to us, you are responsible for shipping and insurance. If you choose not to pay for insurance, you will be responsible for the unit if lost or damaged in transit.

We'll see if the product needs repair or replacement. If the device is at fault and we deem it is a manufacturing defect, we'll ship a replacement back to you at our expense. If we deem the fault has not been caused by manufacturing, we will give you the option to repair or replace or dispose of the device, and the collection or shipping back to you is your responsibility.

If your product requires replacement or repair, the balance of the original warranty is applicable.

Warranties are not transferable, and apply to the original owner of the product only. Proof of purchase will be required.