Kivo Warranty Policies

All Kivo products are built to last and built well. Most of our products will perform flawlessly for many years.

In the extremely unlikely event that there is an issue with your Kivo product, unless otherwise noted on the product, Kivo warrants the original purchaser of a Kivo product that such product will be free from defects in material and workmanship from the date of delivery for the duration of the warranty period below:

Kivo VITAL series of Panels

• TWO year warranty

Kivo ELITE series of Panels

• THREE year warranty

Kivo PRO series of Panels

• FIVE year warranty

Kivo MASK / MASK & NECK

• ONE year warranty

Kivo Accessories

• ONE year warranty
  

Open Box, Ex-Demo, Clearance, for Free Products (included as part of a promotion with other products)

• 30 day warranty unless noted that it is sold AS-IS

Commercial Use of any of our products

• If you purchase any product that is used in a commercial environment, a ONE year warranty applies unless the product is purchased as an open-box, ex-demo, clearance or free product.

How to claim

In the event of an issue with your Kivo product, making a claim is easy. Contact our support team detailing the issue, your receipt number, and your product serial number. We'll do all we can to assist, and if we determine that you need to return your product, obtain a RETURNS NUMBER, and then ship your product back to us, you are responsible for shipping and insurance. If you choose not to pay for insurance, you will be responsible for the unit if lost or damaged in transit.

We'll see if the product needs repair or replacement. If the device is at fault and we deem it is a manufacturing defect, we'll ship a replacement back to you at our expense. If we deem the fault has not been caused by manufacturing, we will give you the option to repair or replace or dispose of the device, and the collection or shipping back to you is your responsibility.

If your product requires replacement or repair, the balance of the original warranty is applicable.

Warranties are not transferable, and apply to the original owner of the product only. Proof of purchase will be required.

Kivo Products are Built to last and are designed to last longer than the warranty period

If you encounter any issues with our products, don't worry, it's uncommon but can happen. Reach out to our customer service department for help. Many problems can be sorted out over the phone. Remember to have your product's serial number and the issue ready when you call.

Failure to register your product does not diminish your warranty rights.

If your problem can’t be fixed over the phone, you’ll be given instructions on where to send your unit for diagnosis and warranty determination.

Warranty Terms & Conditions

This warranty does not cover any defects due to product misuse (such as using a product not for its intended use), abuse, alteration to the product, accidental damage, or damage resulting from acts of God (including but not limited to fires, floods, earthquakes, or other natural disasters) are not covered by this warranty. This warranty does not cover normal wear and tear, including but not limited to cosmetic imperfections such as nicks, scratches, discolouration, dents, or other damage that does not affect the functionality of the product. Commercial use is detailed above.

For the avoidance of doubt, this warranty shall not apply to:

• Any product that has been modified, tampered with, repaired, or serviced by anyone not authorized by Kivo.
• Any product having a defect caused by exposure to abnormal or extreme conditions, or water.
• Any product that is used in combination with accessories (including but not limited to stands) other than those manufactured or endorsed by Kivo for use with the product.
• Any product which has been damaged as a result of Failure to follow the instructions, warnings, and safeguards contained in the owner’s manual / user guide for the product. Product owner’s manual / user guides are available here.
• Any product that was purchased from an unauthorized seller.

Remedies

If Kivo finds certain defects covered by this warranty, they will provide troubleshooting steps. If a valid claim is made, Kivo will repair, replace, or refund the product at their discretion. In cases where the product is no longer available, a similar model may be provided. Original colors may not be guaranteed.

Limitation of Liabilities

UNITED STATES & WORLDWIDE (EXCLUDING CANADA)

THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THOSE STATED HEREIN. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO THE PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. SOME STATES OR COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. UNDER NO CIRCUMSTANCES SHALL KIVO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. SOME STATES OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER STATUTORY RIGHTS WHICH VARY FROM STATE TO STATE AND COUNTRY TO COUNTRY.

CANADA

TO THE EXTENT THAT APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES OR CONDITIONS, THE DURATION OF ANY APPLICABLE IMPLIED WARRANTY OR CONDITION IS LIMITED TO THE PERIOD SPECIFIED FOR THE EXPRESS WARRANTY ABOVE. SOME JURISDICTIONS (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ANY ORAL OR WRITTEN DESCRIPTION OF THE PRODUCT IS FOR THE SOLE PURPOSE OF IDENTIFYING IT AND SHALL NOT BE CONSTRUED AS AN EXPRESS WARRANTY.

UNDER NO CIRCUMSTANCES SHALL KIVO BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, OR STRICT LIABILITY. SOME JURISDICTIONS (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. WHERE ANY TERM OF THIS WARRANTY IS PROHIBITED BY SUCH LAWS, IT SHALL BE NULL AND VOID, BUT THE REMAINDER OF THE WARRANTY SHALL REMAIN IN EFFECT. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM JURISDICTION TO JURISDICTION. THE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS OF LIABILITY UNDER THIS WARRANTY WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW (WHICH MAY INCLUDE THE PROVINCE OF QUEBEC.